Healthsure Medical Centres are committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that receiving a complaint provides us with an opportunity to improve the services we deliver to you and maintain your confidence in our services.

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information HealthSure Medical centre you may notify us of your complaint via email to: (For instances relating to HealthSure Kotara) (For instances relating to HealthSure Jesmond) (For instances relating to HealthSure Fletcher)

We will endeavour to investigate and advise you of the outcome of your complaint within a timely manner.
If the complaint remains unresolved, then an individual can contact:

NSW Health Care Complaints Commission
Locked Mail Bag 18, STAWBERRY HILLS NSW 2012

Phone: 1800 043 159 OR

Online complaints can be lodged by visiting